Website redesign, responsive and rebrand

2016

Woking, Surrey and London

As a Customer Experience Manager at hoppa, my primary responsibility was to ensure that every customer had a seamless and positive experience from their initial interaction with the company to the completion of their booking journey. This involved overseeing the customer service team to ensure that all inquiries, complaints, and issues were resolved promptly.

In addition to quality assurance, I continuously looked for ways to streamline booking processes, improve the website user interface, and enhance communication strategies, ensuring the customer experience was as smooth and efficient as possible.

I also took on the role of Lead Designer for the website redesign and rebranding from reorthoppa.com to hoppa. This encompassed being a brand ambassador to both B2C and B2B services, designing the help centre, creating component and image libraries, managing translations, and overseeing prototyping and testing.

Hoppa