Agency Collaborations
I've had the honour of working with top design firms over the years, whose guidance and innovative spirit influenced my approach to inclusive user experience. These collaborations have been crucial in helping me hone my abilities, broaden my viewpoint, and produce excellent work in a variety of industries.
I'm appreciative of the chance to collaborate with bright groups of people who keep me motivated to pursue excellence, accessibility, and user-centred innovation.
Meet the Team
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Sideshow Group Ltd
UX Design
I had the privilege of collaborating with the Sideshow agency on the BT Business Portal. They brought valuable skills to the table, such as user research, wireframing, and UI design. As the team leader, I was responsible for managing the project and ensuring that we stayed within the agreed budget.
My key responsibilities:
I successfully implemented and migrated new BT Wholesale products, including the Business Portal, in my role as Lead Designer. I worked with the product manager to engage the agency, set the budget, and prepared the agency pitch brief during this project.
Businesses can handle their calls, messages, and meetings with the help of the industry-leading hosted telecom platform, the BT Business Portal. Because it accommodates various user personas, it necessitates a thorough approach that incorporates knowledge of information architecture (IA), user experience (UX), and user interface (UI). In order to maintain design standards, I worked closely with developers and managed user testing and prototyping. With proactive communication and effective project management, I successfully led the project to completion, and the product had over 400 screens.
Meet the Team
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Bunnyfoot
User Testing
I was responsible for soliciting proposals and bids from external agencies for the Business Portal project at BT. During the process of interviewing and collaborating with different agencies, I chose Bunnyfoot to help us discover our key customers. They conducted research, which enabled us to deliver a strong and robust product for our customers.
My key responsibilities:
In this role, I am responsible for effectively communicating project goals and user testing objectives to external design agencies. Through collaborative efforts, I worked closely with the agency to develop comprehensive user testing plans, specifying methodologies and criteria aligned with target demographics. Additionally, I ensure the provision of necessary project resources and actively contribute to participant recruitment. Engaging in user testing sessions, I provide valuable insights and feedback alongside the design agency. Finally, I play a key role in collaborative results analysis, discussing findings, and making iterative design recommendations based on user feedback.
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Epam Systems
Training
EPAM were used to help assist and enhance operational efficiencies within the organisation. They were primarily used to help with improving customer experiences.
My key responsibilities:
Through digital product design, they helped develop of user-friendly applications and interfaces, enabling telecom operators to deliver innovative services to their customers. By leveraging EPAM’s capabilities, telecom companies can adapt more rapidly to market changes and technological advancements.
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ManyOne (formally Prospect Design)
Research / UX / UI Design
During our short collaboration, I learned a great deal from Prospect about user research, persona types, wireframing, and UI design. This experience forever changed my perspective on design and revealed a new career path that is both enticing and thoroughly enjoyable.
My key responsibilities:
As a Customer Experience Manager, I was responsible for sourcing a design agency to present their ideas based on the brief I provided. After successfully partnering with the agency, we collaborated closely on redesigning the hoppa.com website. This redesign also involved rebranding the company from resorthoppa.com to hoppa, which required working closely with a brand agency.
During this process, we conducted in-depth research and workshops to understand our customers better, identify their pain points, and develop an innovative approach to creating a user-centric digital experience. Once we reached the wireframe and UI stages, I took over from the agency and led the development of intuitive UI designs. My focus was on creating seamless interfaces that enhance user satisfaction while aligning with hoppa's business goals.
Meet the Team
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addmustard
Banner Design / Advisory
The AddMustard agency was primarily utilised when resources were unavailable to create multilingual banners, helping to promote the Hoppa company. Contacting this agency facilitated stakeholder management through succinct briefs that enabled the delivery of marketing plans.
My key responsibilities:
In my role as the Customer Experience Manager, I served as the primary liaison with the agency, meticulously briefing team members on project objectives, timelines, and deliverables. I ensured that communication was clear and consistent, facilitating collaboration between our internal teams and the agency to keep projects on track. By implementing structured check-ins and utilising project management tools, I was able to effectively monitor progress, address any potential issues proactively, and ensure that we met our deadlines without compromising quality.
We also utilised the agency to produce content that enhances our SEO standings. This included new site ideas, such as the hoppa blog page and improving content on holiday destination pages.